Internet Customers:

1. Billing Deadlines:

Service fees are billed in advance. Invoice customers must remit payment to WebKraft by the last day of the month prior to the service period. Credit card customers will be billed between the 15^th and 20^th of the month for service beginning in the following calendar month. Customers making late payments are subject to a $10.00 late fee.

2. Cancellation:

A request to cancel an account must be received on or before the last day of the current billing cycle. Customers who cancel under these parameters will be eligible for a refund of prepaid amounts for future billing cycles. All others will receive service through the end of their current cycle; service fees already paid will not be returned.

3. Insufficient Funds Fee:

If a check or direct debit is returned marked “insufficient funds” by a member’s financial institution, that member will be subjected to automatic suspension of the account, a $25.00 “insufficient funds” penalty, and a $10.00 account reactivation/late fee.

4. Late Fees:

Accounts not prepaid by the end of the month will be suspended or cancelled depending on your payment history. Any account that has been suspended will be charged a $10.00 late fee which must be paid before un-suspending the account. Any account suspended for more than 30 days due to lack of payment will be cancelled unless the customer contacts us and has made arrangements for payment. Any customer who has their account cancelled and wishes to come back to WebKraft will be charged a $15.00 reconnect fee.